At Ballos Auto Parts we want you to buy with confidence. This policy explains when and how you can return a part, and how refunds are handled. It applies to purchases made through https://ballosautoparts.com. By ordering from us you agree to the terms below.
You may request a return within 7 days of receiving your part. Requests made after 7 days may not be accepted, except where a valid warranty applies.
We accept returns in these situations:
To qualify, the part must be returned in the same condition it was sent, with all original packaging, labels and fitment hardware included. Parts must not have been installed, modified, disassembled or damaged after delivery.
If the return is due to our error (wrong or faulty part), we cover the return shipping cost. For change-of-mind returns, the buyer is responsible for return shipping and the original delivery fee is non-refundable.
Once we receive and inspect your returned part, we will notify you of the outcome. Approved refunds are processed within 5–10 business days to your original payment method. Alternatively, you may choose:
Many of our parts are quality used/OEM components inspected before sale. Where a warranty applies to a specific part, it will be confirmed at the time of purchase. Warranty covers functional failure only — not wear items, cosmetic marks, or damage from incorrect fitment.
Contact us before sending anything back. Have your order number, the part name, and photos of the issue ready. We’ll confirm your return and give you the return address.
Phone: +27 687500988 • Email: ballosautospares@gmail.com
This policy does not affect your rights under the South African Consumer Protection Act (CPA). Last updated: August 2026.